Question 1

Do I need therapy?

Accepted Answer

Probably couldn't hurt! Counseling is for anyone and everyone. We all go through challenging situations, and while you may have navigated difficulties before, there's nothing wrong with seeking extra support when you need it. In fact, recognizing when you need a helping hand is a strength, and counseling is here for people ready to take that step.

Question 2

What is counseling like?

Accepted Answer

Counseling is different for everyone.  In general, you can expect to discuss the current events happening in your life, your history, and even progress from previous therapy sessions. Depending on your specific needs, counseling can be short-term or long-term, based on your desire and need for more personal development and growth.  
 
You get what you put into counseling. It is important to remember that you will get more results from the therapy process if you actively and intentionally participate. Counseling is essentially rehearsal. How the show plays out is ultimately up to you. Our goal is to help you apply what you’ve learned from your sessions to your everyday life.

Question 3

How will counseling start?

Accepted Answer

Your first few sessions are all about getting to know you. We'll conduct an initial assessment to understand what brings you to therapy, explore your goals, and collaborate on a treatment plan that fits your needs.
Think of these early sessions as the foundation—we need to understand what you're experiencing to provide the best support. Expect some questions, open conversation, and plenty of space for your input. Counseling works best as a collaboration, and your perspective is essential to the process.

Question 4

Will what we talk about in therapy be confidential?

Accepted Answer

Legally, we can’t blab about your business, nor do we want to. The relationship between counselor and client is grounded in trust, so we take confidentiality seriously. You can expect that what you discuss in sessions will not be shared with anyone outside of legal and ethical bounds.

Question 5

What is your cancellation policy?

Accepted Answer

We understand that life happens and schedules change! Please provide at least 24 hours' notice if you need to cancel or reschedule—we're happy to work with you when plans shift.
A $99 fee may apply (1) when sessions are cancelled or rescheduled with less than 24 hours' notice, (2) when sessions are missed, or (3) when the full scheduled time cannot be completed.

No-show fees apply to all clients except where prohibited by law or payer contract, such as Medicaid clients.

We value your time and our clinicians. Scheduled sessions represent a mutual commitment and an opportunity to serve you fully. Advance notice helps us stay available for all clients who need support.

Question 6

What insurances do you accept?

Accepted Answer

Accepted insurance plans: 
Aetna
Aetna Ohio Rise
Amerihealth Caritas
Anthem
Buckeye
Carelon/Anthem
Caresource 
Cigna
Humana,
Medicare
Medical Mutual
Molina
OPTUM (UHC)
Tricare
UnitedHealthcare
Worker's compensation

While we do accept several insurance plans, it is ultimately up to clients to ensure that they are insured — see what we did there? You may want to verify your coverage for psychotherapy services with your insurance company.

Question 7

What if I don't have insurance or my insurance is not accepted?

Accepted Answer

No problem! We welcome self-pay clients at our standard rate. If you're looking for lower-cost options, we're happy to share resources for affordable therapy services in the community.

Question 8

What are your payment policies and accepted forms of payment?

Accepted Answer

We ask that payment be made at the time of service. We accept credit/debit cards, HSA/FSA cards, and Zelle. Co-pays, session fees, and any applicable fees must be settled before scheduling your next appointment. This keeps balances low and prevents financial stress from becoming a barrier to your care.

Question 9

How can I sign up for clinical supervision?

Accepted Answer

Reach out to discuss your supervision needs, goals, availability, and cost. We'll help match you with an appropriate supervisor and answer any questions about the process, scheduling, and requirements.

Question 10

Do you offer virtual supervision?

Accepted Answer

Yes, all supervision is conducted virtually via secure telehealth platform.

Question 11

Can you sign off on my hours for licensure?

Accepted Answer

Yes, we have supervisors approved by the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board. We can sign off on the hours we have supervised once you've met the board's documentation and clinical competency requirements.

Question 12

How does the business/program consultation process work?

Accepted Answer

We bring advanced expertise to every consultation engagement. We start with an initial conversation to understand your business/program's needs and goals, then develop a tailored plan that may include assessments, program development support, compliance guidance, and implementation strategies...whatever your organization needs to thrive.

Question 13

What's the investment for consultation services?

Accepted Answer

Every organization's needs are different, so we tailor our services and pricing accordingly. During our initial conversation, we'll discuss your goals and challenges, then provide a proposal that reflects the scope of our partnership and the outcomes you're working toward.

What to Expect

Frequently asked questions